Knowledge put to work
Skills that make a difference

Understanding beneficiaries’ needs and expectations, handling complaints, evaluating services and improving delivery.

Exploring the elements and styles of leadership, distinguishing leadership from management and choosing an approach that fits the situation.

Helping new employees understand their roles and employment rights, and develop the communication and correspondence skills they need at work.

Reviewing how work time is used, identifying time wasters and applying methods to organize work and complete tasks.

Defining a problem, distinguishing it from a crisis and using structured methods to develop solutions and make decisions.

Practicing creative thinking at work, understanding innovation methods and addressing barriers to innovation within an organization.

Based on the Organizational Creativity and Innovation program.

Exploring the causes and types of crises and disasters, applying response methods and learning from local and international experiences.

Developing HR management skills in workforce planning, performance management, training and development planning, and HR strategy.

A program I delivered in New York for faculty members from a Saudi university, exploring transformational leadership through training sessions and professional discussion.

From the training experience · October 2024

A competitive simulation in which participants manage an athletic footwear company and make connected decisions in production, marketing and finance. It provides a way to test strategy, interpret results and compare performance with competitors.

The Business Strategy Game — official developer title

Strategic purpose:Connecting decisions across business functions through one strategy, while balancing cost, quality and competition based on results.

Intended participants:Undergraduate and MBA students in business and strategy courses. The simulation can also support the development of management teams.

Understanding the stages and techniques of negotiation, and using effective communication to discuss interests and reach agreement.

Developing self-awareness, managing emotions, building self-motivation, understanding others and managing workplace relationships.

Understanding the drivers and stages of change, applying change strategies and addressing the causes of resistance within an organization.

Exploring the foundations of team building and developing skills in teamwork, team management and performance assessment.

Based on the Team Building Skills program.

A general introduction to organizing executive office work, correspondence and appointments, and supporting leaders in following up on their responsibilities.

The official program listing does not include detailed objectives; this is a general overview.

A general introduction to prioritizing tasks, allocating time and effort, and tracking work through to completion.

General overview; a matching official program listing was not available.

Identifying, assessing and documenting risks, choosing responses and understanding their effect on organizational objectives and business continuity.

Preparing practitioners for internal audit work, reviewing control systems, analyzing financial data and understanding governance, risk and compliance.

Developing managerial and analytical capabilities in leadership, strategy and change, and applying public administration and organizational excellence practices.

Understanding employee motivation, selecting suitable approaches and addressing barriers that reduce their effectiveness.

A general introduction to organizing team work, assigning responsibilities, monitoring performance and providing feedback.

Related program: Effective Supervision Skills. This is a general overview.

Planning, running and evaluating meetings, following up on outcomes and participating effectively in virtual meetings.

Based on the Meeting Management program.

Understanding how coordination relates to management functions, applying coordination methods and addressing barriers to joined-up work.

Defining a report’s purpose, structure and sources, then preparing, writing and reviewing it for clarity.

Organizing information into a clear report, following writing conventions and reviewing content before submission.

Overview based on the Report Preparation program.